Service Status

Our disaster event action plan has been reviewed to insure the resiliency of our critical managed services.

We’ve listed the status of these services below which in the event of an emergency, you can monitor.

Status

Service

Description

SecurNOC Portal

SecurOffice

SecurPortal

DataComm’s experienced network engineers monitor the health and security of your network. By using advanced network management tools for monitoring systems many network problems and security issues are eliminated before they can disrupt your business operations. Learn More >

Datacomm’s SecurOffice portal is our ticketing portal that allows you to manage your service tickets in Connect Wise and review your invoices or agreements. It also offers a statistical chart indicating service ticket history.

SecurShield service comes with a customer login to SecurPortal, providing real-time network event logging, the status of any open SecurShield service tickets, access to monthly reports, and the customers current trusted (white listed) IP addresses and the current blocked (black listed) IPs.

If you have concerns with transmitting confidential data, this service is a simple solution. Our SecurTransfer service allows users to encrypt sensitive data and transmit that data to recipients through a monitored portal.

SecurBackup TDC

SecurBackup ADC

SecurBackup is the only data protection solution that is certified and compliant with the Federal Information Processing Standards (FIPS) 140 standard. This gives government departments or regulated industries such as financial or healthcare a stamp of approval that they can use SecurBackup to collect, store and transfer their backup data.

TDC - IDSMGR

ADC - IDSMGR

Year after year, our managed security clients pass their federal exams utilizing our 24x7 IDS/IPS monitoring and reporting service coupled with one of the highest rated IDS/IPS appliances on the market. This solution protects your network from costly breaches of your valuable data resources.

SecurMail provides encryption of sensitive information that is transmitted via corporate email with use of complex lexicons.

Proofpoint MX1 US1

Proofpoint MX2 US1

Proofpoint Outbound US1

Proofpoint Outbound US2

Proofpoint MX1 US2

Proofpoint MX2 US2

DataComm spam filtering and archiving, and message queuing powered by Proofpoint.

When visitors come to your website, we assist with providing a secure instant messaging (chat) service with: a visitor chat window for instant messaging, real-time monitoring (Caller-ID for your website), with geo-Location tracking and visitor information, prepared canned responses, reports, predestined page pushes, peek messaging (ability to See visitor typing in real-time), co-browsing, and proactive chat Invites all powered by SightMAX Operator Console.

DataComm’s SecurLog service provides Microsoft Windows & UNIX event and security log policy management. This includes 24x7x365 log monitoring, immediate critical alert reponse, real-time alerting & notification, and compliance reporting.

Dimension 01

Dimension 02

GMS

DataComm remotely monitors your firewall, 24x7x365, from our Secure Network Operations Center. We provide Firewall health and interface monitoring, monthly reporting, configuration backup.

SonicWALL and WatchGuard are supported but firewall reporting services are offered via onsite collection or via remote collection. Onsite collection involves the server, reporting information, and data storage being retained within your facility on your hardware and software. Remote collection occurs within our remote Datacenters via encrypted VPN tunnel on DataComm servers and software.

For WatchGuard firewalls; Web-traffic, unified threat management and blocked sites reporting capabilities are performed through WatchGuard System Manager (WSM).

For SonicWALL firewalls; Web-traffic, unified threat management and blocked sites reporting capabilities are performed through SonicWALL Global Management System (GMS).

 

Legend

In Service

Delayed Availability

Service Unavailable

Ready to put our experts to work for your business? Call 800-544-4627 or Contact Us

"We are secure in knowing that our network is safe and is monitored 24/7. I highly recommend DataComm for all of your network needs."

Cheryl Tanenbaum | S.V.P., Intracoastal Bank