ShoreTel 12 (available now), gives our customers an option to add a single hardware appliance for full-featured collaborative Unified Communications designed to take advantage of the uptick in enterprise spending on audio conferencing, Web Conferencing and Instant Messaging (IM).

ShoreTel 12 and the new Service Appliance 100 Collaborative solution includes the following features:

• Collaboration tools for everyone – options for audio and / or web conferencing with enterprise-wide instant messaging.
• Support for large enterprise – scale the ShoreTel system to 20,000 users under a single image.
• Microsoft Outlook 2010 integration – schedule and join audio conferences with one-click directly from the Microsoft Outlook feature menu. Includes Presence features to initiate a call or IM conversation.
• Microsoft Exchange 2010 integration – ShoreTel 12 adds Microsoft Exchange 2010 as an option to act as a Unified Messaging Server, allowing customers to leverage any existing investment in Microsoft Exchange deployments.
• Native Apple Macintosh User Support – A new application called ShoreTel Communicator for MAC.
• Support for Mobile Users – ShoreTel 12 now extends UC features to support Mobile users on the iPhone, Blackberry, and other mobile devices.

ShoreTel 12 – Full Feature Sheet