Transforming unified communications
With increasingly busy schedules and workers located around the world, organizations need to simplify operations with communication solutions that connect people and information quickly and efficiently.
ShoreTel Communicator
ShoreTel Communicator is a powerful unified communications (UC) application for users across an organization, whether an operator, a contact center agent, a knowledge worker or a road warrior. Available for multiple environments (Windows OS, Mac OS X, Internet Explorer, Firefox, Safari, Citrix, Windows Terminal Server, BlackBerry, iPhone, Symbian OS), ShoreTel Communicator makes it easy for people to communicate however they choose: by video, voice (wired or wireless), instant messaging (IM), and more.
- Personal Access comes as standard with the ShoreTel UC system and offers a rich set of features designed for ease of use at the desktop.
- Professional Access offers advanced features such as instant messaging, softphone, personalized call handling and high quality video.
- Workgroup Agent Access enables call center agents to perform automatic call distribution (ACD) functions such as viewing calls in queue, log into queue and accessing team mailboxes.
- Workgroup Supervisor Access helps call center supervisors monitor all their agent and queue activity. Supervisors can also monitor, coach, and barge into call center sessions.
- Operator Access helps provide callers with a high level of personalized service with features such as busy call appearance and call pick up for operators, executive administrators and receptionists.
- Mobile Access offers mobile users access to familiar functions such as ShoreTel QuickDialer, access to corporate and address book contacts, and visual voicemail. Users can make their mobile phone the enterprise extension on the fly and easily change their presence.