ShoreTel Connect Contact Center Is Your All-In-One Solution
Wish your cloud phone system offered more features so you can serve your customers and manage call volume better? Know that you want hosted contact center solution? ShoreTel Connect Contact Center could be the right choice for you.
ShoreTel Connect Contact Center extends contact center functionality to your entire enterprise. Just like ShoreTel Connect CLOUD, it’s managed by our IT professionals at our data centers, so you can rely on it worry-free, while mainaining local control over system call flow scripting and reports.
Manage and conduct contact center activities from anywhere with robust, brilliantly simple cloud features.
- 100% Web-based Management – Manage your contact center through our easy web interface – no on-site equipment or telecom expertise needed.
- Advanced IVR & Call Routing: Pair highly customizable IVR call menus with queue, skill or priority-based ACD call routing to ensure great customer experiences.
- Easy Queue Management – Lower hold times by creating and adjusting queues on the fly based on call volume or staff changes.
- Business Phone Included: Built-in PBX features like voicemail, call handling, DID support and more to simplify operations.
- Real-Time Reporting & Dashboards – Drive better business decisions with real-time event feeds, convenient supervisor dashboards and automated reporting.